Alert Configuration

Alerts notify staff when attention is required. Configuration controls what triggers alerts and how they escalate.

Alert Types

Type	Trigger	Automatic
Observation Overdue	No observation within interval + 50%	Yes
Vital Critical	Vital signs outside safe ranges	Yes
1:1 Gap	Break in continuous observation	Yes
Patient Not Detected	Patient not seen during passive monitoring	Yes
Elopement	Patient leaves designated area	Yes
Geofence Violation	Patient crosses boundary	Yes
Battery Low	Wristband battery below 20%	Yes
Battery Critical	Wristband battery below 10%	Yes
Device Offline	Wristband or hub not detected	Yes

Escalation Configuration

Alerts escalate through levels until acknowledged. Configure escalation at the unit level.

Escalation Levels

Level	Default Delay	Typical Recipient
1	Immediate	Assigned staff
2	+5 minutes	Charge nurse
3	+10 minutes	Unit manager
4	+15 minutes	Director/Admin on call

Customizing Escalation

1. Navigate to Management → Facility → Units → [Unit Name]
2. Open Alert Settings
3. Adjust delays for each level
4. Configure recipient roles for each level
5. Tap Save

Vital Sign Thresholds

Critical vital alerts trigger when values fall outside the normal ranges.

note

Vital thresholds cannot currently be customized per-facility. Contact Ward support if your protocols require different thresholds.

Push Notifications

Staff receive push notifications for:

• Alerts at their escalation level
• Alerts for their assigned patients
• Delegated alerts

Notification settings can be managed per-device in the app settings.

Alert Priority

Alerts have priority levels affecting notification behavior:

Priority	Notification	Examples
Critical	Sound, vibration, persistent	Vital critical, 1:1 gap
High	Sound, vibration	Elopement, battery critical
Medium	Sound	Observation overdue, battery low, device offline
Low	Silent	Informational