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First Login

When you first access Ward, you'll need to sign in with your facility credentials.

Signing In​

  1. Open Ward (mobile app or web)
  2. Enter your email address
  3. Enter your password
  4. Tap Sign In

If your facility uses single sign-on (SSO), you may see a "Sign in with SSO" option instead. Tap it and follow your organization's authentication flow.

First-Time Setup​

Claiming Your Invite​

If your administrator sent you an invite:

  1. Open Ward and sign in with the email address your invite was sent to
  2. Enter the invite code from your email
  3. Your account is activated with the role and unit your administrator assigned

Multi-Factor Authentication (MFA)​

Ward supports optional MFA via authenticator apps (TOTP). You can enable MFA from your profile settings after signing in. When enabled, you'll need to enter a code from your authenticator app each time you sign in.

Password Requirements​

Passwords must be at least 12 characters.

Roles and Access​

Your access level depends on your assigned role:

RoleAccess
StaffPatient list, observations, alerts, shift info
Charge NurseAbove + dashboard, analytics, shift management, assignments
Unit ManagerAbove + analytics, work order approval
DirectorAbove + facility-wide analytics
AdminAbove + settings (devices, integrations, jobs)
IT AdminAbove + system configuration
Facilities MaintenanceWork order management only

Your role determines which screens and features you can access.

Troubleshooting​

"Invalid login credentials"​

  • Verify you're using the correct email address
  • Check for typos in your password
  • Use Forgot Password to reset if needed

"No organization found for this email domain"​

  • Your facility may not have SSO configured yet
  • Try signing in with email and password instead
  • Contact your facility administrator

Can't sign in with SSO​

  • Ensure you're connected to your facility network if required
  • Contact your IT department for SSO configuration issues